Frequently asked questions

Once your order has been placed and processed, you'll receive a confirmation email with all your order details. This email also includes a tracking number and a direct link to track your shipment.

Please note: Tracking may take a few days to become active. If you don't see updates right away, don't worry – your package is on its way. Simply check back later.

You can track your order anytime using the link in your confirmation email.

Need help? Send us an email at info@perfume-24.com – our team will respond within 24 hours, Monday to Saturday. We're always here for you.

At Perfume-24, we do everything to ensure your order arrives safely – but if something goes wrong, we'll take care of it.

Lost Packages

If your package hasn't arrived within the expected delivery window, please:

• Check your tracking information.
• Wait an additional 1–2 business days – sometimes small delays occur.
• If nothing changes, email us at info@perfume-24.com with your order number.

We'll investigate immediately and provide a suitable solution, such as a replacement or a full refund.

Damaged or Incorrect Items

If you received a damaged product or the wrong item (e.g., wrong fragrance or size), don't worry! Please:

• Take clear photos of the product and packaging.
• Describe the issue briefly.
• Send everything together with your order number to info@perfume-24.com.

Our team will review your case and send a free replacement as soon as possible.

Need help? 📧 info@perfume-24.com

We're really sorry your item didn't arrive in perfect condition! At Perfume-24, we want you to love every product – and if something's wrong, we'll fix it quickly.

Here's what to do

• Take clear photos of the damaged item and packaging.
• Briefly describe what's damaged.
• Send everything with your order number to info@perfume-24.com.

Once we receive your message, our support team will review your case and arrange a free replacement.

Important: Please report the damage within 7 days of receiving your package so we can help promptly.

We're sorry if there was a mix-up with your order! If you received the wrong product, fragrance, or size, we'll fix it right away.

Here's what to do

• Take clear photos of the item and packaging.
• Briefly describe what's incorrect.
• Send everything along with your order number to info@perfume-24.com.

Our team will review your case and arrange a free replacement or send you the correct item.

Important: Please contact us within 7 days of receiving your order so we can resolve the issue quickly.

We know how frustrating that can be – don't worry, we'll help.

First steps

• Check around your home – sometimes packages are left in the mailbox, at the door, garage, or with neighbors.
• Wait a few hours – sometimes couriers mark packages as "delivered" before they actually arrive.
• Ask others in your household – someone might have accepted the package for you.
• Contact your local delivery service or post office – they often have extra information.

If your package still hasn't arrived 24 hours after the delivery notice, please email info@perfume-24.com with your order number. We'll investigate and either locate your package or send a replacement.

📧 info@perfume-24.com

Because we process every order immediately after it's placed, cancellations or changes are unfortunately not possible once confirmed. This ensures your package ships out as quickly as possible.

If you no longer wish to keep your item after receiving it, just contact us – we'll guide you through the next steps.

Since every order is processed right away, changes such as adding items, changing sizes, or updating addresses are not possible. This helps guarantee fast and reliable shipping.

If your order hasn't shipped yet and you noticed an error, contact us as soon as possible. We'll do our best to help – but we can't guarantee modifications once processing has started.